Oxlea Investments Ltd trading as
Stewart & Partners Insurance Services
Terms of Business
The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial
services. It requires us to give you this document. Please use
this information to decide if our services are right for you.
Our Service
We are an Independent Insurance Intermediary and we will act on
your behalf in: Arranging your insurance cover with insurers to
meet with your requirements or where requirements cannot be
fully met, provide you with enough information to enable you to
make an informed decision;Helping you with any changes that you
need to make to your insurance during the policy period;
Telling you when you need to renew your policy in time to allow
you to consider and arrange any continuing cover.
We aim to treat all of our customers fairly. We consider
carefully the products we offer and we select or design them with
you in mind. We will work hard to make sure that the information
we supply to you is not misleading and that it is clear and is easy
to understand. We want you to be comfortable with the cover and
service provided.
Who regulates us?
Oxlea Investments Ltd as Stewart & Partners Insurance Services
is authorised and regulated by the Financial Services Authority.
Our FSA number is 307418.
Our permitted business is advising on, arranging, transacting and
administering general insurance contracts. You can check this on
the FSA's Register by visiting the FSA's website :
www.fsa.gov.uk/register or by calling the FSA on 0845 606 1234.
Information on Costs & Administration Fees
In addition to the premiums charged by insurers, we may charge a
professional fee to cover the placing and ongoing handling of your
insurance. We make the following standard charges.
Arranging New / Renewals of Policies £20.00
Mid-term Adjustments £5.00
Dishonoured Payments - £10.00
Setting up credit arrangements for your insurance - £18.00
The specific amount and purpose of any professional fee and
administration charges will always be advised to you in advance.
We earn the entirety of our commission and/or fees when your risk
is successfully placed and take our commission and/or fees
immediately upon receipt of payment unless agreed otherwise
with your insurer.
Mid-term adjustments or cancellations:
In the event of an adjustment that results in a return of premium or
cancellation mid-term we will refund the premium due net of our
full commission and any charge made by insurers. Where the
premium is being paid by instalments we will claim our full
commission along with any charge made by the insurers in the
calculation of any outstanding monies. If your insurance is a travel
insurance lasting less than one month, you do not have the right
to cancel it except in accordance with any terms shown in the
policy document.
Payment Terms
We normally accept payment by guaranteed cheque or credit card
or the bankers automated clearing system (BACS). We require
full payment of the premium prior to cover being effected. You
may be able to spread your payments through a credit scheme
and we will give you full information about your payment options
and details of the interest payable at the time we provide you with
a quotation.
How we will handle your money
We are the agent of insurers for the purpose of collection of
premiums and bank money in line with their instructions. In
arranging your insurance we may employ the services of other
intermediaries who are regulated by the FSA and your premium
may be passed to these intermediaries for payment to insurers.
We will retain any interest derived from holding your money.
Your duty to disclose information:
It is your responsibility to provide complete and accurate
information to insurers when you take out your insurance policy,
throughout the life of your policy and when you renew your
insurance. It is important that all statements you make on
proposal forms, claim forms and other documents are full and
accurate. If a form is completed on your behalf, you should check
that the answers shown to any of the questions are true and
accurate before signing the document. Failure to disclose any
material information to your insurers could invalidate your
insurance cover and mean that part or all of a claim may not be
Paid. If you are in any doubt as to whether information is material,
you should disclose it.
Claims
As part of our service we can assist you with any claim you need
to make. When you first become a customer we will give you
details of how you can make a claim and tell you what your
responsibilities are in relation to making claims. If you are ever in
any doubt as to what action to take in the event of a claim, please
contact us at the address given below.
Complaints
It is our intention to provide you with a high level of customer
service at all times. If you should wish to make a complaint about
our service we have a formal complaints procedure. In the first
instance you should contact us at the address given below.
Please address your complaint to the Manager, on receipt of your
letter we will supply you with a copy of our complaints procedure,
upon receipt of a complaint or at any time upon request. You will
be advised of any redress available to you, should you believe the
matter has not been resolved to your satisfaction. If you cannot
settle your complaint with us you may be entitled to refer it to the
Financial Ombudsman Service. We will advise you if you are able
to refer any complaint to the Financial Ombudsman Service.
Financial Services Compensation Scheme (FSCS)
We are covered by the FSCS. You may be entitled to
compensation from the scheme if we cannot meet our obligations.
This depends on the type of business and the circumstances of
the claim. Insurance advising and arranging is covered for 100%
of the first £2,000 and 90% of the remainder of the claim, without
any upper limit. For compulsory classes of insurance this
increases to 100% of the claim, without any upper limit. Further
information about compensation scheme arrangements is
available from the FSCS.
Confidentiality
All personal information about you will be treated as private and
confidential. We will only use and disclose information we have
about you in the normal course of arranging and administering
your insurance. We may pass information about you to credit
reference agencies for the purpose of arranging payments via
instalments and may also pass to them details of your payment
record with us. We will not disclose any information to any other
parties without your consent, unless required to do so because we
are authorised by the FSA, it is in the public interest, or we have to
by law. We may, however, use the information we hold about you
to provide information to you about other products and services
which we feel may be appropriate to you. Under the Data
Protection Act 1998 you have a right to see personal information
about you that we hold in our records. If you have any queries in
this regard please write to us.
If you do not wish to receive marketing information from us please
let us know by contacting us at the address below.
Claims and Underwriting Exchange Register and Motor
Insurance Anti-Fraud Register
Insurers pass information to the Claims and Underwriting
exchange register operated by Database Services Limited and the
Motor Insurance Anti-Fraud Register compiled by the Association
of British Insurers. The objective is to check information provided
and to prevent fraudulent claims. Motor insurance details are also
added to the Motor Insurance Database operated by the Motor
Insurers? Information Centre (MIIC), which has been formed to
help identify uninsured drivers and may be accessed by the police
to help confirm who is insured to drive. In the event of an
accident, this database may be used by insurers, MIIC and your
motor insurer to identify relevant policy information. Other
insurance related databases may also be added in the future.
Applicable Law
This Terms of Business document is subject to English Law.
Please do not hesitate to contact us if you have any queries with
regards to any points mentioned in our Terms of Business.